About Tombola – Contact & Company Information
Tombola has been a fixture of the UK online bingo scene since 2006, and its story is one of in-house games, a buzzing community, and support that genuinely picks up. This page pulls together everything worth knowing about the company behind the brand, its licensing, and exactly how to get in touch with its customer service team.
About Tombola
Tombola launched in 2006 and has spent its entire life doing something most gambling brands never attempt: building every single game itself. Titles like Bingo90, Bingo75 Lines, Bingo80, Pulse, Burst, Blocks and Paper are all proprietary Tombola software, which gives the operator complete control over gameplay, chat culture and fair-play mechanics. Since 2022, the brand has been owned by Flutter Entertainment, one of the biggest names in global gaming, adding heavyweight corporate backing to an already well-established bingo community.
Licensing sits at the heart of that trust. Tombola operates under a UK Gambling Commission licence (Account No. 38613), with additional Gibraltar licensing (RGL 052) supporting its international operations. For a broader look at the games and community experience, the home page covers it in full.
Mission and values
The operator’s approach centres on three pillars that show up repeatedly across the site:
- Community first – UK-based chat moderators keep rooms friendly and lively, which is a big part of why players stay.
- Affordable play – tickets start from just 1p up to 50p, keeping bingo accessible rather than high-stakes.
- Player protection – net spend limits, deposit and loss caps, session reminders, self-exclusion and a £300 maximum balance are all built in, alongside links to BeGambleAware.
Contact Us
Getting hold of Tombola is refreshingly straightforward: support runs through live chat, email and a UK freephone line, backed by an extensive FAQ and Help Centre. Live chat is available 24/7, email goes to support@tombola.co.uk, and the freephone line 0800 29 888 73 is staffed from 9 AM to 11 PM.
Live chat
Live chat is the fastest route, open around the clock, every day of the week. UK-based chat moderators handle queries directly, and their community background means they understand the games as well as the account questions. One honest note from player feedback: at peak times it can take a while to connect to an agent, so quieter hours tend to be quicker.
Email and freephone support
- Email: support@tombola.co.uk – ideal for account documentation, verification queries and anything that needs a written record.
- UK freephone: 0800 29 888 73, available 9 AM to 11 PM – free to call and handy for players who prefer talking to a real person.
- Help Centre: an extensive on-site FAQ covering payments, games and responsible gambling, often answering questions instantly.
Deposits and withdrawals are a common support topic: Tombola accepts Visa debit card, Mastercard debit card, Visa Electron and Apple Pay, all fee-free, with card withdrawals taking 3-5 banking days. Some players report withdrawal processing could be faster, so a quick chat with support can clarify timing on any specific cashout.
Licensing Information
Yes – Tombola is fully licensed and regulated for UK players. The operator holds UK Gambling Commission licence number 38613, the gold standard of British gambling oversight, plus Gibraltar licence RGL 052 for international operations. Both can be verified directly on the regulators’ public registers.
Regulatory oversight and fair gaming
UK Gambling Commission supervision means Tombola must meet strict requirements on fund segregation, advertising standards and player safety. Because all games are developed in-house on proprietary software, the operator controls the entire fairness chain rather than relying on third-party studios. Security layers include full-site SSL encryption and 3-D Secure 2.0 on card payments, while responsible gambling tools – deposit and loss caps, session reminders, net spend limits and self-exclusion – are embedded in every account. Players must be 18 or over to register.
For the legal fine print behind all of this, the Tombola terms and conditions and Tombola privacy policy pages set out the operator’s obligations in detail.
Frequently Asked Questions about Tombola
Who operates Tombola casino?
Tombola launched in 2006 and has been owned by Flutter Entertainment since 2022. Unusually for the industry, every game on the site – from Bingo90 and Bingo80 to Pulse, Burst, Blocks and Paper – is developed in-house on proprietary Tombola software, giving the operator full control over gameplay and fairness.
How do I contact Tombola customer support?
Three main routes are available: live chat for instant help, email at support@tombola.co.uk for written queries, and a UK freephone line on 0800 29 888 73 for phone support. An extensive on-site FAQ and Help Centre answers the most common questions about accounts, payments and games immediately.
Is Tombola licensed and regulated?
Yes. Tombola operates under a UK Gambling Commission licence, Account No. 38613, with additional Gibraltar licensing (RGL 052) for international operations. This brings full regulatory oversight of funds, fairness and player protection, backed by SSL encryption, 3-D Secure 2.0 payments and built-in responsible gambling tools.
What are Tombola customer service hours?
Live chat runs 24/7, so help is available at any hour from UK-based chat moderators. The freephone line 0800 29 888 73 is staffed from 9 AM to 11 PM, and emails to support@tombola.co.uk are handled within normal service operations. Note that peak times can mean a short wait to connect.
Now you know exactly who runs Tombola, how it’s licensed, and how to reach the team – the fun part is next.